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Cancellation&Return or Exchange policy

Cancellation policy

As long as it has not shipped we can cancel your order with a full refund.
Please contact as immediately.
If you cancel your order after we shipped we have to deduct a 7% cancellation fee and  all the shipping costs
 


Return & Exchange policy

If you like to return your watch  you can do that within three days after receipt.
Your shipping charges will not be refunded and  we have to deduct a 7% cancellation fee and $50 for the shipping costs we had.
Watches cannot be accepted for a refund if they have been worn  or if the strap/bracelet has been sized.


WARRANTY

All of Aquatico Watch come with 12 months warranty from the date of Purchase
The Limited Warranty Cover, free of charge, all and any factory-originated defects in materials or workmansihp.
Including any damage during the transit when order.

Aquatico will repair, adjust or replace parts and/or movement as it sees fit. To obtain service under the terms of the warranty. 
Send your watches to our office in Hong Kong. 
along with the Certificate of Limited Warranty(CLW)-which must be properly filled in by the 
authorized AQUATICO dealer's Seal.Free Warranty does not cover the following types of damage resulting from:

A. Mishanding, accidents, or tampering.
B. Repairs done by anyone but OM services Center.
C. Subersion in water.
D. Wear and tear on externals due to normal use.
This includes scratches or broken to the case, crystal, bracelet, strap, buckle or clasp.

AQUATICO does not honor photocopies of CLW, or CLW that have been altered or tampered with.

Consumer pays all postage, insurance, and shipping cost incurred in presenting the watch to our office in Hong Kong.

In case you would like to send back the watch to us to services or repair. We are happy to assist here

Please follow these steps to return a watch for service:

- Contact us through Email info@aquaticowatch.com    
- Ship back watch head only with well bubble wrap
- Ship the parcel by registered airmail by post office with tracking number to our office in Hong Kong 
- Obtain warranty card in parcel. 
- We will take care everything at last. Services time usually take 15 - 25 days after your watch arrive here.

Please Save your original receipt of purchase

For any questions please contact with info@aquaticowatch.com

Thank you.

 
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