Warranty Policy

WARRANTY

Q:Do you have spare parts if the watches sold out ?
A:We have stock about 10% spare parts for all of our collections.

Q:What are your Warranty Terms and what does it cover?

A:All AQUATICO watches comes with a 1-year warranty on the internal movements of the watch but exclude parts that are subjected to (external) wear. The latter includes but is not limited to, straps, scratches on case, lugs, cracked crystal, water damage due to negligence (Crown not screwed down).

Q:What If I received a Defective watch?

A:If watch arrived in unsatisfactory condition and/or the movement proves to be defective in material or workmanship under normal use, we will repair/replace your watch and deliver it to you.

We would also require you to return your watch. Please contact us at 
info@aquaticowatch.com and we will walk you through the process.

Q:What happens to parcels lost in transit?

A:In the event of a lost parcel, we will get in contact with the courier. Should it really be lost, we will send out a replacement.

Q:What happens if the parcel arrived damaged?

A:We do take utmost care in ensuring that our packages are well wrapped and kept dry. However, in the rare event that the watches arrives in unsatisfactory conditions, do contact us at 
info@aquaticowatch.com, and we will replace the watch for you.

Q:How long will the repairs take?

A:The process of repairs and return of your watch takes about an estimated 4-6 weeks. The repairs may be delayed should there be any other circumstances which might interfere and/or delay the repairs and the shipment.

Q:Are there any fees for Repairs?

A:A return shipping, handling and servicing fee of $25 will apply to all warranty services and will be borne by the customer.

Should the defect be deemed to be (external) wear, the customer will be subjected to the cost of the part (I.E Replacement Bezel, Crystal, Case) on top of the $25 service fee.

Q:I purchased the watch through a third party, can I get warranty for the product?

A:Warranty does not cover straps and any watches not purchased directly from our website or authorized stockists.
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