Frequently Asked Questions1. Is there a physical watch showroom?We don't have offline physical stores currently. We offer return service up until 14 days after delivery and free worldwide shipping. For detailed information, please refer to Shipping&Returns.


2. Are prices shown in my local currency? Why was my card charged more than my order total?All products on our website are priced in US Dollars (USD). The actual amount in non-USD currency charged by the bank may change on a daily basis, in accordance with exchange rate fluctuations.

3. What payment methods may I use on the website?Frequently used payment methods are PayPal, Stripe, Google Pay, etc. We accept three types of credit card payments (Visa/Master/Amex/Discover).

4. Can I apply more than one coupon code per order?Only one coupon code is allowed per order. Coupon codes cannot be combined with any cart-level discounts applied to your order.

5. Can I change or cancel my order?Please contact us by email if you want to change or cancel your order. Orders can only be changed or cancelled before shipment.

6. I entered the wrong shipping address. How can I update this?Please contact us by email and provide your order number and the correct address. Address can only be changed before the item is shipped. We are not responsible for any loss caused by a wrong shipping address entered at checkout.

7. The watch I want is sold out. What can I do?You can contact us by email for a future restock plan. Or, you can also search the watch you want on the internet. Sometimes, our authorized reseller may still have them in stock.

8. How to get notified when watches are back in stock?If the watch you want is on display but not in stock, you can add your email into the list to get a stock notification when it arrives. (Find the watch you want and choose the warehouse, and then you will find a place to enter your email.)

9. How to get the information of latest models and sales promotion?You can subscribe to our newsletter to get the latest information on our watches. Please find the “JOHN US” entrance at the bottom of the web page. There’s also a pop-up subscription window when you open our website.

10. I just placed an order, but I can't find my order record. How do I retrieve my order?Please make sure to register an account before placing an order. If you place the order first as a guest and then register, you will not be able to see the previous order records.
If this does happen, you can contact our customer service to add it for you.

11. Why can’t I receive the tracking number?Please make sure you’ve logged in on our website when you order. Shopping as a guest may not be able to receive the tracking email.

12. When will my order ship?Orders made on our website will be shipped within one or two days during workday. Shipping may be delayed a little during holidays.

13. How can I track my order?You will be receiving an automated email with the tracking number when the order is shipped, as well as a tracking link. For detailed tracing guide, please refer to our Shipping&Returns.

14. Do you sell replacement watch bands? How do I purchase the watch parts?We sell replacement watch bands if they are in stock. Please contact us for a specific model.
We also sell watch parts if needed. Please send us an email for inquiry. (We are not responsible for the compatibility if the parts were used for non-Aquatico watches.)

15. Can I order a customized watch or have it gift-wrapped?We don't have customized service or gift wrap service. Watches are not able to be modified in our third-party warehouses.


16. Why can’t I receive the watch within the exact delivery date?

How to Purchase Your Watch on AquaticoWatch.com

All orders are shipped within 3 business days, unless indicated otherwise.

We use FedEx delivery service and it takes an average of 5-10 business days (not including weekends and public holidays) to be received once dispatched from our warehouse.

Yes, all our watches are covered by a 2 years international warranty, starting from the date of purchase.

If you are unhappy with your purchase, you can return it to us within 14 days of delivery. For more details, please visit our refund policy.

For shipments to the US, any order below the value of US$800 is not taxed. Orders valued higher than this will be taxed by the customs of the US and are not covered by our free shipping services.

For all other countries not mentioned above, be advised that the prices on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.

Unfortunately, we are unable to advise you of the amount of these charges in advance and advise you to contact the duty services in your country to obtain an estimated duty amount and the base rate of VAT. If the taxes and customs fees are not paid, your order will be returned to us and you will be charged for any return shipping cost surcharge.

In general, we recommend the following case size according to the wrist size:

Small Wrist (6 inch) - 40mm or below

Medium Wrist (7 - 7.5 inch) - 40 - 42mm

Large Wrist (8 inch+) - 44mm or above

For more detailed guidance, please refer to the ‘See the Fit’ link at the top of the product page.

Prevent exposing your watch to shock or impact. Although all of our watches are tested for impact resistance, you should still avoid violent shocks to your watch. Apart from damaging its appearance, this can cause premature wear in materials and components, which may affect the performance of the watch.

You should also prevent exposing your watch to magnetic fields. Avoid leaving your watch close to equipment that can produce strong magnetic fields such as speakers, refrigerators, mobile phones, or magnets as these may affect the performance of your watch. A magnetized movement will cause your watch to run erratically fast or slow.