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FAQs
How to Purchase Your Watch on AquaticoWatch.com
What is the delivery time after I place an order?
All orders are shipped within 3 business days, unless indicated otherwise.
We use FedEx delivery service and it takes an average of 5-10 business days (not including weekends and public holidays) to be received once dispatched from our warehouse.
Does Aquatico offer any warranty or guarantee for the watches?
Yes, all our watches are covered by a 2 years international warranty, starting from the date of purchase.
What is Aquatico return policy?
If you are unhappy with your purchase, you can return it to us within 14 days of delivery. For more details, please visit our refund policy.
Do I have to pay duties and taxes upon delivery of my order?
For shipments to the US, any order below the value of US$800 is not taxed. Orders valued higher than this will be taxed by the customs of the US and are not covered by our free shipping services.
For all other countries not mentioned above, be advised that the prices on our website are non-inclusive of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.
Unfortunately, we are unable to advise you of the amount of these charges in advance and advise you to contact the duty services in your country to obtain an estimated duty amount and the base rate of VAT. If the taxes and customs fees are not paid, your order will be returned to us and you will be charged for any return shipping cost surcharge.
How do I choose the right size and fit for a watch?
In general, we recommend the following case size according to the wrist size:
Small Wrist (6 inch) - 40mm or below
Medium Wrist (7 - 7.5 inch) - 40 - 42mm
Large Wrist (8 inch+) - 44mm or above
For more detailed guidance, please refer to the ‘See the Fit’ link at the top of the product page.
How to maintain the movement of my watch to the best possible condition?
Prevent exposing your watch to shock or impact. Although all of our watches are tested for impact resistance, you should still avoid violent shocks to your watch. Apart from damaging its appearance, this can cause premature wear in materials and components, which may affect the performance of the watch.
You should also prevent exposing your watch to magnetic fields. Avoid leaving your watch close to equipment that can produce strong magnetic fields such as speakers, refrigerators, mobile phones, or magnets as these may affect the performance of your watch. A magnetized movement will cause your watch to run erratically fast or slow.