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Return/Refund & Exchange Policy

Returns
Returns: If you are not satisfied with your purchase, you have 30 days to return your purchase.
Returns are permitted for new, unworn merchandise only. You may not wear, alter, size or otherwise use the item you are returning. Please note that due to their originality, any watches customized by Island Watch are not returnable.

Please return the item in the exact condition it was shipped to you with your receipt, including all hang tags and stickers firmly in place. No stickers can be removed, and item must still be sealed in original packaging. Also include any packaging, warranty card, manuals, etc. If there are any signs of wear, we will refuse the return. You are responsible for the cost of return shipping. There is no restocking fee. Please see below for return instructions.

Exchanges: If you wish to exchange an item for something else, we request that you return your purchase for a refund, and re-purchase at your convenience. Please see below for return instructions.

Defective Merchandise: In the case of a defective item, please contact us at [email protected] and we will assist you with your return.



Return Instructions:


Please send your return to the below address using the carrier of your choice. We recommend you insure it against loss and use sufficient packing material to prevent damage in transit. We request that you obtain a signature on delivery, and keep a copy of the shipping label. The item is your responsibility until we verify it arrives at our facility. Note that a "delivery" notification from the shipping company is not sufficient, as they do mis-deliver packages. Only a signature from our staff, and a copy of the label, can be used for delivery proof and subsequent refund. Address your package to "Island W" omitting the high theft word "Watch" from any packaging. Once the return is received, please allow 5 business days for the return to process.



Aquatico Watch Hong Kong Company
Customer Service
[email protected]
yuk po court , ming wu house,1206 room sheung shui.N.T Hong Kong
TEL: 00852-6072 3368
ATTN: Mr.Chan


International Returns: If you are located outside the USA, follow the same instructions. For customs purposes, make sure you declare the item as a “return timer” to ensure we do not pay taxes on the return.



Note: Any taxes you might have paid for delivery will not be reimbursed. Once the return is received, please allow 5 business days for the return to process.

Please use sufficient packing material to prevent damage of your item in transit. The item is your responsibility until it arrives at our facility. We highly recommend you purchase insurance. Once the return is received, please allow 5 business days for the return to process.