Order processing time

• All orders placed on our website are processed & shipped within 48 hours (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

• Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

Free Worldwide shipping 

Order valued over $200 ship via FedEx

*(U.S. offshore territories and remote areas in other countries may have delivery handled by local postal services）

Order valued under $200 ship via Post airmail

 

Delivery Time

The estimated delivery period is as follows:

Hong Kong/Tai Wan/Macao SF EXPRESS:2-3 days

ASIA FedEx:3-7 days

US FedEx: 3-7 days

UK FedEx: 5-7 days

Europe FedEx: 5-7days

Russia ship by Post Mail:20-30 days

Ukraine ship by Post Mail:20-30 days

Belarus ship by Post Mail:20-30 days

Rest of World FedEx: 5 to 7 days

Ship by SF AirMail: 7 to 21 days

 

All dates listed are subject to orders being placed before 12:00pm to allow for the same day dispatch.

Due to current global pandemic we would recommend placing your order as soon as possible to avoid disappointment and to avoid any unforeseen disruptions in service.

*Average delivery time may vary in cases of situations beyond the control of the courier (e.g Customs Clearance, severe weather conditions, government lockdown, movement restriction policies, etc).

We do reserve the option of determining the specific shipping method.

 

Tax, vat, import fees

Be advised that the price on our website are non-inclusive of local tax, vat, import fees or other shipment clearance costs which may apply, depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the buyer.

For  UK or EU Tax or VAT please ref.

https://taxfoundation.org/value-added-tax-2022-vat-rates-in-europe/

For Tax or VAT inquire or help 

please contact with support@aquaticowatch.com

 

Insurance:

Aquaticowatch provides insurance coverage for every watch we ship out.
Please Note: You may asked to sign for the package upon delivery.

Refused Shipments:

Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mistyped address, refusal to pay import duties when requested, or provided address that could not be delivered to)— are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.

 

Delivery Restrictions

We offer FREE worldwide shipping 

*We do not ship to APO/FPO and PO BOX address and a valid physical address would be required in order to process your order.

  

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Aquatico to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Aquatico, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Aquatico will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Aquatico to make any necessary corrections. Product discrepancies not notified to Aquatico within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.